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Manager
Getting Setup
- Manager - Logging In and Resetting your Password
- Manager - Take a Tour of your Homepage
- Manager - Adding Leaves
- Manager - Editing Leaves
- Manager - Changing your Password
Students
- Manager - Overview of All Students
- Manager - Uploading your Member Database
- Manager - Using the Bulk Password Reset Feature
- Manager - Finding and Updating Student Details
- Manager - Updating Student Member Status
Customer Care
- Manager - Introduction to Customer Care
- Manager - Take a Tour of the Customer Care List Features
- Manager - Assigning a Primary Coach
- Manager - Unassigning Primary Coaches
- Manager - Viewing Customer Care List Interactions
Class Management
- Manager - Introduction to Class Management
- Manager - Introduction to Selecting a Class Type
- Manager - Building a Class with a Single Session
- Manager - Building a Class with Multiple Sessions
- Manager - Building a Class with Multiple Sessions where each Class has Different Attendees
Coach Management
- Manager - Introduction to Coach Management
- Manager - Adding a New Coach
- Manager - Adding a Coach Image
- Manager - Adding a Coach Brief Profile
- Manager - Updating Coach Order
System Features
- Manager - Generating a Bitly Link to Booking Filters & Classes
- Manager - Viewing Coach Schedules and Seven Day Insights
- Manager - Adding Accounts and Defining User Roles
- Manager - Using Payment Links
- Manager - Managing Non-Coach Accounts
Email Confirmations
- Manager - Introduction to Email Confirmations
- Manager - Setting Email Confirmation Time Duration Options
- Manager - Booking Confirmation Reminders
- Manager - Editing Email Subject Lines
- Manager - Editing Email Content
The Coaching Store
Coach
Getting Setup
- Coach - Logging in and Updating your Password
- Coach - Updating your Personal Details and Bio Image
- Coach - Take a Tour of your Locker
- Coach - Setting Up your Schedule
- Coach - Adding Single or Recurring Leaves
The IOS App
- The App - Downloading the App
- The App - Allowing Notifications and Synching with your Calander
- The App - Take a Tour
- The App - Updating your Profile, Bio Image and Password
- The App - Add and Edit your Recurring Schedule
Booking on the Web
- Coach - Booking a Lesson through the Schedule View
- Coach - Booking a Lesson from the Coach Schedule
- Coach - Booking a Lesson via the Booking System
- Coach - Using the Multi-Lesson Feature
- Coach - Booking a Recurring Lesson
Managing Bookings
- Coach - Overview of Coach Admin
- Coach - Updating the Payment Status of One to One Lessons
- Coach - Moving, Deleting and Rescheduling One to One Lessons
- Coach - Adding Notes to a Booking
- Coach - Checking in a Student for a One to One Lesson
Managing Students
- Coach - Introduction to Students
- Coach - Students overview & Searching for a Student
- Coach - Adding a New Student
- Coach - Updating Student Details and Member Status
- Coach - Viewing Student Transaction History
Class Management
- Coach - Introduction to Class Management
- Coach - Introduction to Selecting a Class Type
- Coach - Building a Class with a Single Session
- Coach - Building a Class with Multiple Sessions
- Coach - Building a Class of Multiple Sessions where each Class has Different Attendees
Customer Care
- Coach - Introduction to Customer Care
- Coach - Take a Tour of the Customer Care List Features
- Coach - Viewing and Editing Customer Care List Interactions
- Coach - Logging an Interaction in the Customer Care List
- Coach - Editing Details and Taking Actions in the Customer Care List
Student Connect and Media
- Coach | Student Connect - Introduction to Student Connect
- Coach | Student Connect - Editing a Student
- Coach | Student Connect - Adding a New Student
- Coach | Student Connect - Viewing Emails and Emailing Students
- Coach | Student Connect - Sending an In-App Message to a Student
Micros Integration
- Welcome and Overview
- Overview of Payment Preferences
- Understanding the Color Guide
- Processing a Lesson Package
- Booking Using Package Credits
Programming Toolbox
Adult Group Coaching
- Building a Golf School
- Building a Level 1, 2 or 3 LTPG Block
- Building a LTPG Golf Experience Event
- Building a LTPG Course Play Event
- Building a Practice Club
Junior Golf Academy
- Building a School of Golf Stage 1 and 2 Block
- Building a School of Golf Taster
- Building a Junior Fun Day Event
- Building a Junior Golf Camp
- Building a Junior Academy Program Block
Private Coaching Plans
- Introduction to the Store
- Processing a Pay in Full Coaching Plan Product
- Processing a Subscription Coaching Plan Product
- Managing a Coaching Plan Subscription
- Managing Coaching Plan Private Lesson Credits
New Features and Updates 2021
May 2021
- Take a Tour Around the Quick Group Feature
- Add your Coaching Location to Appear on the Schedule View
- Tour Around the Group Program Admin Screen
- Generate a Short Link Straight to a Coach's Schedule
- Finding Student Transaction History & Packages/ Gift Cards on Account
June 2021
- Move, Delete & Reschedule A Class Attendee from the Schedule
- Checking for Duplicate Accounts
- View Students Added in the Last 30 Days via Customer Care
- Tour of the My Locker Screen
- Show a Leave to your Students on the Schedule
July 2021
- Waiting List Functionality for Classes
- Multi Lesson Checkout on the Web for Student & Coach
- Access Students Transaction History from All Students
- Improvements to the View All Bookings Screen
- Option for Student to Move a One to One Lesson
August 2021
- Automated Email for Class Waiting Lists
- Improvements to Pay at Academy Reconciliation
- Update the Pay At Academy Sub-Payment type at Checkout
- Manage every Coach Schedule & Pricing from Manager
- Manage Payment Links
September 2021
- Joined Date & Joined Type Columns Added to All Students
- IMPROVEMENT - Pay At Academy Checkout Process
- Add a Student from Manager All Students Screen
- IMPROVEMENT - Updates to the All Students Screen
- Merge Duplicate Accounts via All Students
November 2021
- Search & Filter Option on Class Sub Filters
- View the Gift Recipients Name on the Gift Card Detail Screen
- Program Filter Icon on the Schedule View Improvement
- Swing Studio & Putting Lab Icon Added to the Schedule View
- View Student Lesson History from the Action Menu
New Features and Updates 2022
January 2022
- Duration and Start Time Columns Added to Transaction History
- Currency Icon Added to the Customized Gift Card Option
- Single Email Confirmation for Coach & Student for Multi Bookings
- Updates to the Guest Web & Mobile Web Screens
- Improved Web & Mobile Web Password Reset Process
3.0 App Release
- App 3.0 - Students can now Move, Delete & Reschedule on the App!
- APP 3.0 - Sub Payment Types now Available
- App 3.0 - Updates to the Activity Feed
- App 3.0 - New Student Connect Area
- App 3.0 - New Media Area
February 2022
- Store Update - Apply Group Class Credits to any Secondary Filter
- Store Updates - New Manage Subscriptions Screen
- Store Updates - Updates to the Store Checkout Screen
- Store Updates - New Monthly Subscription Product
- Store Updates - Class Credit Functionality now Mirrors One to One
March 2022
- App 3.0 - Notes Added to the Media Feature
- App 3.0 - Private Notes Added to the Media Feature
- New Media Email Added to Email Templates
- Updated Coach Media Library
- Manage & Share Media from Coach Library on the Web
April 2022
- Upload Media Directly from the Feed & Lesson Info on the App
- Internal, Session & Booking Notes Added to App 3.0
- Retrieve Username Process Added to the Web System
- Improvements to the Login & Password Reset Process
- Assign Primary Coach & Un-Assign Primary Coach now User Specific
May 2022
June 2022
July 2022
- NEW Class Management System is LIVE!
- Updated Student Media Feed
- Improvements to View All Bookings
- View, Add and Remove users from a In-App Messaging Group
- Create a Messaging Group from the Class Appointment screen
August 2022
- Validation for Challenge Completion
- Display of All Email & Contact Numbers on Customer Care List
- Student Profile Now Accessible from All Students
- Additional Email & Contact Fields added to Student Profile on the Web
- Additional Email & Contact Fields added to Student Connect
October 2022
November 2022
- Edit the Booking Price on the Apps at Checkout
- Updated MyGame+ Dashboard for Coaches
- Quick Link to Student Connect on Student Search
- New MyGame+ Challenge Verifications & Result Notifications to Students
- New MyGame+ Course Play Feature
December 2022
New Features and Updates 2023
January 2023
February 2023
- Zero Cost Payment Type & Automated Paid Status
- System Emails are now Academy or Club Specific in Mailboxes
- Automated Email to Students with MyGame+ Challenge Completion
- Activity Feed Alert for Challenge Completion on Mobile Apps
- Customer Care On the Mobile Apps
March 2023
April 2023
May 2023
June 2023
- Gift Card Payments Now Displaying on Lessons Delivered Reports
- Assign an Engagement to a Customer Care Note on the Web
- Assign an Engagement to a Customer Care Note on the Mobile Apps
- Icon Guide added to the Schedule on the Mobile Apps
- Updates to Display of Internal Booking Notes on the Mobile Apps
July 2023
August 2023
September 2023
October 2023
November 2023
December 2023
Showcase Website
Getting Started
Layer Sliders
- Importing a Layer Slider
- Linking a Slider to a URL
- Changing Layer Slider Order
- Adding and Deleting Layers
- Adding and Editing a Text Layer
Short Code Sections
Pages & Content
- Editing Map Location
- Editing a Section Header
- Linking Buttons in Scrolling Banner to an External URL
- Creating a Latest News Category
- Adding Links to Call to Action Buttons
Contact Forms & Mailchimp
- Creating a New List on Mailchimp
- Retrieving an API Key on Mailchimp
- Editing your Autoresponder Message
- Editing Contact Information
- Editing Email Address for Enquiries
Theme Settings & Appearance
The Store
Store Setup
Store Products
- Manager - Viewing and Activating Store Gift Cards
- Manager - Creating a New Gift Card in the Online Store
- Manager - Managing Gift Cards in the Online Store
- Manager - Managing Gift Cards through the Gift Card Detail Screen
- Manager - Manually Creating a Gift Card