One our main priorities is to improve the user experience when logging into the system. Part of this improvement is the implementation of the Username Retrieval feature on the Web and App.
However, to improve this process even further we have also enhanced other areas to make the user experience more intuitive. These improvements include:
1. Link to Contact Support
On the App and Web, there is now an option for users to reach out for Support. This is in the form of a contact form submission that will be sent directly to the Manager users within each GLF locker system:
2. Reveal Password Icon
In all areas where a user can enter a password, there will be an option to reveal the password. This will help the process of signing in and mitigate issues when a password is typed incorrectly or copied with white spaces:
3. Change to the New Password Pop Up
When a user logs into the GLF system using a temporary password which has been sent by a user with Manager access, a temporary password is sent containing an alphanumeric password. After this temporary password is entered, the user is then forced to create a new password. Previously, confusion for users was occurring when the pop-up asked the user to enter the old password (the temporary alphanumeric one) and then create a new password.
This process has now been updated to ask the user to create a New Password and then Confirm the Password:
